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Frequently Asked Questions - Index
Getting Started
New to Internet Auctions?
How do internet auctions work?
Reasons to use FurBuy
Why use FurBuy?
Why FurBuy is Better
What makes FurBuy better than other auction sites?
Free Service or Paid Service
Do I have to pay to use FurBuy?
Contact Us
How do I contact someone at FurBuy?
FurBuy Homepage
What is all this information on the homepage?
Case-Sensitive Usernames and Passwords
Are usernames/passwords case-sensitive?
Placing a Bid
How do I place a bid on an auction?
Starting a New Auction
How do I set up a new auction?
Redundant FAQs
Why are some of the FAQs listed multiple times?
MyPage
What is the MyPage for and how do I use it?
Buyer FAQs
Updated Listings Pages
Are the Listings pages live?
Time Frames for Listings Update
How often are the Listings pages updated?
Search by Seller
Can I find auctions by a seller?
Removing Items from Buying List
How do I remove items from my buying list?
Leaving Feedback
How do I leave feedback on a user?
When to Leave Feedback
When should I leave feedback on another user?
Leaving Negative Feedback
When should I leave negative feedback on a user?
False Negative Feedback
What if someone leaves false/unjustified negative feedback on me?
Reserve Price
What is a Reserve Price?
Unable to Bid on Auctions
Why can't I bid on an auction?
Placing a Bid
How do I place a bid on an auction?
Different Bid Types
What is the difference between Proxy and Direct Bids?
Immediate Outbidding
How did I get immediately outbid on a bid I placed?
Shill Bidding
What is shill bidding?
Dutch Auctions
What is a Dutch Auction and how does it work?
Bidding History Page
How does the Bidding History work?
Auction Quantity
What is the Quantity?
Private Auctions
What is a Private Auction?
Direct Buy
What is Direct Buy?
Bid Time Extension
What is Bid Time Extension?
Bid Quantity
Why is there another Quantity field under the Place Bid area?
Seller FAQs
Leaving Feedback
How do I leave feedback on a user?
When to Leave Feedback
When should I leave feedback on another user?
Leaving Negative Feedback
When should I leave negative feedback on a user?
False Negative Feedback
What if someone leaves false/unjustified negative feedback on me?
Reserve Price
What is a Reserve Price?
Different Bid Types
What is the difference between Proxy and Direct Bids?
Shill Bidding
What is shill bidding?
Dutch Auctions
What is a Dutch Auction and how does it work?
Bidding History Page
How does the Bidding History work?
Multiple Pages on New Auction Form
Why does the New Auction Form have so many pages?
New Auction Not in Listings
Why is my new auction not showing in the listings?
Updating Auctions
How do I update an auction I have already posted?
Starting a New Auction
How do I set up a new auction?
Hot Item Images Replaced
Why was my Hot Item image replaced with Adult Item?
Hot Items
What is the Hot Items Listing?
Art Show
What is the Art Show Listing?
Auction Quantity
What is the Quantity?
Private Auctions
What is a Private Auction?
Standard vs. Priority Art Show
What is the difference between Priority and Standard Art Show?
Direct Buy
What is Direct Buy?
Bid Time Extension
What is Bid Time Extension?
Image Space Limited
How can I make the most of my Image space?
Auction Description
What should I put in the description of my auction?
Website Navigation FAQs
FurBuy Homepage
What is all this information on the homepage?
Updated Listings Pages
Are the Listings pages live?
Time Frames for Listings Update
How often are the Listings pages updated?
Search by Seller
Can I find auctions by a seller?
Removing Items from Tracking List
How do I remove items from my tracking list?
Removing Items from Buying List
How do I remove items from my buying list?
Notification Preferences
How do I enable/disable email notifications?
Default Page Setting
What is the Default Page setting for?
Sitemap Page
What is the Sitemap page used for?
Site Development/Status Page
What is the Site Development/Status page for?
Bidding History Page
How does the Bidding History work?
Hot Items
What is the Hot Items Listing?
Art Show
What is the Art Show Listing?
MyPage
What is the MyPage for and how do I use it?
Message Board FAQs
Posting a Message
How do I post a message on the Message Boards?
Replying to Messages
How do I reply to a message on the Message Boards?
Technical FAQs
Secure Server Connections
Does FurBuy offer Secure Server connections?
Choosing a Browser
Which browser works best for FurBuy?
Using Javascript
Does my browser need Javascript to use FurBuy?
Text-Only Browsers
Does FurBuy work in text-only browsers?
WebTV Difficulties
Why doesn't FurBuy work well with WebTV?
Troubleshooting
Page Not Working
How come (insert page here) isn't working?
Contact Us
How do I contact someone at FurBuy?
WebTV Difficulties
Why doesn't FurBuy work well with WebTV?
Case-Sensitive Usernames and Passwords
Are usernames/passwords case-sensitive?
Lost Password
What do I do if I forgot my password?
False Negative Feedback
What if someone leaves false/unjustified negative feedback on me?
Unable to Bid on Auctions
Why can't I bid on an auction?
Immediate Outbidding
How did I get immediately outbid on a bid I placed?
New Auction Not in Listings
Why is my new auction not showing in the listings?
Hot Item Images Replaced
Why was my Hot Item image replaced with Adult Item?
Image Space Limited
How can I make the most of my Image space?
Frequently Asked Questions - Answers
Getting Started
New to Internet Auctions?
How do internet auctions work?

Auctions begin when a seller posts a new auction to be bid on in the system. They do this by filling out everything in the New Auction Form and submitting the data to generate a new auction. (Note: Some auctions may be posted with a preview time in which the auction will be publically listed and viewed, but may not be bid on. Once the preview time expires, the auction becomes fully live and able to be bid on, at which point any user may place bids for the item(s).)

Bids are placed until the auction ends at the Auction Close time, at which point the seller and winning bidder(s) are notified via email of the auction's end. Once the auction is closed, the winner(s) typically have 7-14 days in which to send payment for the item(s) to the seller. The seller then ships the item(s) to any winners, and once received in good faith, they leave feedback for each other based on how well the transaction went. After that, the auction is completed, and 60 days after an auction closes, it is archived in order to keep the live system clean and fast. You only have until the archive time to leave Feedback on the seller/bidder, or until that time to Relist the auction if it did not meet Reserve Price.

Reasons to use FurBuy
Why use FurBuy?

If you're a seller: FurBuy offers a great deal of options and flexibility for posting and tracking your auctions, including Dutch Auctions and Bid Time Extension. FurBuy also has a great deal of ways for your auction to be seen by the users of the system: besides the normal public auction listings by category, we have List By Seller, Hot Items Listing, Art Show Listing, and a full set of auction searching tools. Plus we have a full set of options to modify your listings in order to get them more visibility, and Auction Injection so you can advertise your live auctions on other websites. And there are NO FEES for posting and selling items on the system!

If you're a buyer: FurBuy really excels in making sure our bidders have a full set of features to assist you in tracking your favorite auctions and checking seller feedback before buying. In addition to the Buying List, which shows all auctions you have bid on, you can add auctions to your Tracking List without needing to place a bid, for future reference. Full features for e-mail notification also help by keeping you informed on the status of your auctions, with the ability to customize the way the features work for you. With several categories in our auction listings, you can find the items that most interest you in a hurry, or use our advanced search features to find exactly what you want, or just browse through the Hot Items or Art Show listings to find something you like. We offer many ways to get the job done so each user can use the system the way that suits them best. Flexible Message Boards and Auction Comments also allow you to stay informed and communicate with other users on the system both quickly and easily.

Why FurBuy is Better
What makes FurBuy better than other auction sites?

We realize that there are other free furry auction houses on the internet, and while we respect them for their effort and the charity of offering free (or mostly free) auctions, the goal of FurBuy is to build a completely free system that is more comfortable, aesthetic and pleasing to auction sellers and bidders by offering as many useful features as possible. We also like to receive friendly communications from our users to find out what they're thinking in order to enhance our system further.

FurBuy is a commercial grade auction system, and therefore has the ability to be better grown and maintained. We are running on two very powerful internet servers, one for all the web hosting and scripts that operate the site, and the other a beefy database and development system to ensure speedy results and secure data transactions. Our machines are bigger and better than Furnation's best machines, and due to running UNIX they are much faster as well. The addition of FurBuy being FREE just sweetens the deal all the more.

Here is a list of all the features FurBuy has to offer that other auction sites may be missing:

Direct Bid AND Proxy Bidding: Choose between placing a set bid, or placing a maximum bid and letting the site bid against others automatically for you.

Dutch Auctions: Place more than one of the same item up for bid in a single auction (great for prints, merchandise, etc.).

Auction Injection: A great tool for automatically listing your live auctions on your own websites.

Custom Auction Close Times: Decide what time you want your auction to close, instead of having to wait until the right time of day to post.

Bid Time Extension: Prevent "sniping" by malicious bidders by automatically extending the close time.

Image Management System: Host your auction images for FREE on our site, create automatic thumbnail images, even manage images hosted on other sites for use in your auctions.

Auction Tracking: Easily keep track of all the auctions you are interested in, whether or not you have placed a bid.

Auction Sales Tracking: Easily keep track of the auctions you are selling, and update them with a click.

User Ratings: See ratings based on Feedback left by buyers and sellers relating to their auctions.

Hot Items: Get greater exposure for your auctions with rotating thumbnails on the main page.

Art Show: Gallery of thumbnail images makes browsing auctions by picture quick and easy.

User Preferences: Decide how you want the site to work for you with customizable options.

User MyPage: Create your own personal webpage FREE on our site to tell buyers and sellers more about yourself, explain your policies and preferences, and so on.

Private Auctions: Keep special auctions from being listed publically so they are not stumbled upon.

Enhanced Website Design: Use FurBuy in text browsers, non-scripting browsers, and scripted browsers.

Intuitive Design: Get around quickly and efficiently with our easy-to-use website design.

Message Boards: Our versatile message boards make communications fast and simple.

Auction Comments: Ask questions about an auction without having to send e-mail.

Detailed FAQs: You're reading them now.

Context-Sensitive Help: Help is only a click away anywhere on the site.

Free Service or Paid Service
Do I have to pay to use FurBuy?

Many are still under the impression that FurBuy is a pay service. The site originally started as a paid auction site, but we decided to make FurBuy a free service shortly after launch, due to the drastic costs of running a legitimate business. We do this DESPITE our costs and time for running the systems FurBuy operates on.

We currently have one-quarter of a T1 line to ensure fast, smooth access to the site - these lines aren't cheap and burn a hole in the pocket fairly quickly. On top of the monthly internet fees, we also have yearly renewal fees that must be paid. However, our largest investment in the system thus far has been the two powerhouse servers we have running the site, each one having cost us about $2,500 to build, and many hours of setup and configuration.

We do not expect in the least to turn a profit from running FurBuy, we merely want to make sure the system is the best it can be. But, as you can see, a lot of money goes into the site to keep it running, so any donations (either monetary or otherwise) are deeply appreciated. If you would like to make a donation or help us out in any way, you can find information on mailing address or other contact info on the Contact Us page.

Contact Us
How do I contact someone at FurBuy?

The best way to contact us is via e-mail, and it is how you will most likely receive the fastest response. Although the head admin may be reached by phone, that information is only given out at their personal discretion. We usually respond to e-mail in the range of 5 minutes to 5 hours, typically in the 1 to 2 hour range. If you do not receive a response from an admin within 24 hours, your mail may not have been received, or you may not have requested an explicit response. For further details on contacting FurBuy for any reasons, please see the Contact Us page.

FurBuy Homepage
What is all this information on the homepage?

The homepage is designed to work as a centralized source of important system information. It is comprised of several smaller sections that are of particular interest to anyone visiting the site. The Listings section is updated once per day to show all available listings categories and all special listings available. The Hot Items section is updated every 6 minutes and rotates through all Hot Items that are currently live. The right-hand section displays the Most Popular items, which are sorted by the number of views in the last 24 hours; the Newest Auctions, showing which auctions have been updated last; and the Closing Auctions, which are the auctions with the least time left. These three categories can be expanded to show up to ten of each listing.

Below the Hot Item listings, the Special Information section contains useful links to other parts of the site or other sites entirely and is updated by hand. The News section at the bottom of the page is comprised of the three most recent News entries entered by the admin, and is only updated when a new News entry is added by the admin. In addition to these notable sections, the header and footer are also loaded on the homepage as well as every other page on the site so that every page has ready access to the menus you need to navigate the site quickly and easily.

Case-Sensitive Usernames and Passwords
Are usernames/passwords case-sensitive?

For the purposes of logging in, FurBuy usernames are not case-sensitive. Usernames must be unique regardless of letter case, therefore the following three names cannot be in use on FurBuy at the same time: Snowwolf, SnowWolf, snowwolf. When the system refers to a user, though, it will always use the exact case of its stored value. When referring to other users on the system, the case again does not matter.

Passwords on FurBuy are always case-sensitive. If you have forgotten exactly how your password is stored in the system, please use the Lost Password Form to have your password instantly e-mailed to your registered e-mail address(es).

Usernames for FurAffinity are case-sensitive. If your FurAffinity name does not save properly, please double-check the spelling and capitalization, as well as any additional underscores or other special characters.

If you are still having trouble with your username or password, please feel free to Contact Us.

Placing a Bid
How do I place a bid on an auction?

You will need a FurBuy Account in order to bid on items; you can get one for FREE by filling out the New Account Form. Once you know your username and password, you may place a bid from the bottom of the Auction Details page of any auction by filling in the Username and Password fields, fill in the Bid Amount you wish to bid up to, choose whether you are placing a Proxy or Direct Bid (see the Bidding FAQs for the difference between Direct and Proxy Bidding), then simply click on the Place Bid button. (If you are already logged in and your user session is still active, then you need only fill in the Bid Amount field and click the Place Bid button.) To confirm your bid, you will be shown a Bid Result screen containing the new auction information based on applying your bid. Please note that FurBuy makes use of a Proxy Bidding system, and you may be immediately outbid. In that instance, please feel free to bid again.

Important Note About Proxy Bidding: The FurBuy bidding system considers subsequent bids by the same user to be bids against one's self! If you do not wish to raise the bid value on an auction, please only place ONE BID and wait for auction close or for another user to outbid you. In the future we may implement a system to revise a proxy bid price, but for the time being it is very important to note this mechanic in the system when considering and placing bids.

Starting a New Auction
How do I set up a new auction?

You may start setting up a new auction using the New Auction Form, which can be reached by the "Sell" option on the menu at the top of every page, or by going to your My Account page and using the "New Auction Form" link at the bottom of the "Selling" tab. Please note that there are multiple pages in the New Auction Form; this is to make sure the various fields in the form are relevant to your particular auction, since there are so many possibilities in setting up an auction.

NOTE: Before you start an auction, you may want to upload images to help your auction sell. You can do this via the Image Management Tool, located in the My Account page under the Images tab. You can read more about how to upload images here in our Image Management How-To.

Redundant FAQs
Why are some of the FAQs listed multiple times?

Some FAQs fall under multiple categories, and so are listed once under each category. Right now, our FAQ system is still being reorganized for better efficiency and ease of navigation. We are planning on moving the various categories to their own separate pages instead of having all FAQs on one page as it is now. Having redundant FAQs assures that, once the categories are separated, you will be able to find your question easily and intuitively in every category that the FAQ pertains to.

MyPage
What is the MyPage for and how do I use it?

The MyPage is basically like a mini-webpage. You can use basic HTML to create your own personal space to tell buyers and sellers about yourself and link to other places like your own galleries and outside websites. If you are a seller, you can use your MyPage to list things like shipping and payment info, commission policies, working timeframes, and other important info so you can just link to your MyPage in your auction instead of retyping everything each time.

To set up your own MyPage, simply go to your My Account page under the "Prefs" tab. In the "MyPage Settings" field, type what you want included in your MyPage, and then activate it by selecting the button above that says "Activate the following text as the content in MyPage". When you are done, click the "Update MyPage Settings" button just below the field, and your MyPage will appear in the listings.

You can use basic HTML in your MyPage to give it a unique look. Go here to see a sample MyPage with HTML added. There are many tutorials online for using HTML, but if you are not comfortable with it, you can use plain text instead. If you do use HTML, make sure to close all your tags! If you do not, your MyPage may not show up correctly, if at all.

You can easily view another user's MyPage (if they have one) by going to their Contact Info page and clicking on the MyPage link there or by viewing an auction that the user is the seller or high bidder in and clicking on the MyPage icon following their name. If a user does not have a MyPage setup, then neither of those links will appear. You can also browse our MyPage Listings to see who has a MyPage set up.

Buyer FAQs
Updated Listings Pages
Are the Listings pages live?

The Listings pages are routinely updated, and are live to the extent that no listings page is more than 6 minutes old. All listings pages will automatically update themselves if your browser supports auto-refresh. Otherwise, you can get the latest auction listings by hitting Reload on your browser. Listings pages are written with a special No-Cache program that tells your browser to load this page freshly each time it is requested, but we have noticed issues with older browsers and some internet providers caching this page and ignoring our No-Cache directive. The last update time of any listings page can be found at the bottom of each page, just above the footer navbar.

Time Frames for Listings Update
How often are the Listings pages updated?

All listings pages are updated every 6 minutes. However, not all types of listings are updated at the same time, they are intentionally staggered to improve system performance and keep things running smoothly.

Search by Seller
Can I find auctions by a seller?

Yes. On the main Search Page there is a section titled "Search by Seller". In order to find any current auctions in the system listed by that user, simply enter their name in the text field and click the Search button. Usernames need not match the letter case of the actual user's account (meaning the search is case-insensitive), but the letters and numbers must otherwise match-up with the user's username on the FurBuy system. The resulting search listing will show all current auctions posted by the seller, with the option of including Closed Auctions (until archived), Private Auctions, Delayed Start Auctions and any other normal/live auctions in the system.

Removing Items from Buying List
How do I remove items from my buying list?

At the present, we have not developed a system for removing items from your Buying List. They will, however, be removed from your list when an auction expires from the system and is no longer available for public viewing. We will eventually be dealing with this system in greater detail, but for now all auctions you bid on will appear in this list until they expire.

Leaving Feedback
How do I leave feedback on a user?

The fastest and easiest way to leave feedback for other users is to simply login to your My Account pages and select the Feedback tab. The second section down on the Feedback page lists all of the current auctions for which you have not yet left feedback. By clicking on an auction name, the Leave Feedback form will automatically be filled with the auction number, your username/password/session information, and the user to leave feedback for. Select a rating (the default is Positive) and enter a small description of your feedback for the user. Click the Submit Feedback button and you should receive any error or confirmation messages based on the validity of your submission.

The only other way to submit feedback is to select the Feedback Form link in the Sitemap page and manually enter all of the data by hand. Please note that you may ONLY leave feedback for someone you have dealt directly with in an auction that has been successfully closed with a high bidder or bidders.

When to Leave Feedback
When should I leave feedback on another user?

Feedback should be left by the seller once they have received payment for the auction and shipped off the item(s) in good faith to the high bidder(s). Optionally, sellers may wish to wait until they believe the high bidder(s) have received the items or until they have actually heard back from the high bidder(s) concerning receipt of the item(s).

Winning bidders of auctions should leave feedback when the item(s) have arrived acceptably according to the auction description and any other provisions have been arranged with the seller. Of course, high bidders are not obligated to leave feedback until the seller has left feedback as a measure of good will.

Both sellers and high bidders must leave feedback on the other party within 90 days of the closing of the auction or they will not be allowed to leave feedback for that auction. This is because closed auctions are archived after 90 days and are no longer available in the public system.

Leaving Negative Feedback
When should I leave negative feedback on a user?

Negative feedback is taken very seriously on FurBuy, and we would like to warn users not to use this option except in extreme circumstances. Negative feedback should only be left in the event that the binding transaction either was not completed or there was intentional misleading of the quality, price or condition of an item.

If you are a seller, negative feedback should be left on a user who fails to contact you or make payment within a reasonable timeframe. You should make a reasonable attempt to contact the buyer before leaving negative feedback, and if negative feedabck is left, say what timeframe was given in the auction description and please make sure the bidders have had ample time to meet it (at least 14 days is what we recommend).

If you are a buyer, you should leave negative feedback if you send payment and never receive the item(s) you have paid for, or if the item(s) are not in a reasonable semblance of condition, quality or description of the auction image/description. Please attempt to resolve any concerns with the seller first before resorting to negative feedback.

If your situation does not meet any of the criteria above, we urge you to leave Indifferent feedback instead. All negative feedback is subject to administrative review, and upon further investigation may be reduced to Indifferent status. If negative feedback is indeed justified, the user it is left for may be reviewed and action may be taken by the admins, up to and including suspension or removal from the system. Users with a history of negative feedback will be more likely to lose any and all account privileges on the FurBuy system. If you are not sure whether or not to leave a negative feedback, PLEASE contact a FurBuy admin through e-mail or the message boards explaining your situation and we will get back to you as quickly as possible.

False Negative Feedback
What if someone leaves false/unjustified negative feedback on me?

If negative feedback has been left for you and you feel it is unjustified, you may appeal the feedback to an administrator for additional review. Please note that while we may, after review, move the feedback status to Indifferent and remove the docking of a point from your Rating, we will never move a Negative feedback to a Positive. Make sure any appeals to Negative feedback are sent in e-mail only; do not post them to the Message Boards.

Reserve Price
What is a Reserve Price?

The Reserve Price allows the seller to set a minimum price at which they are willing to sell the item being auctioned. Many sellers start auctions at a low price to encourage bidding, but set a Reserve Price to keep the auction from selling for too little.

In the event that an auction ends without meeting the Reserve Price, the seller and bidder are not obligated to complete the transaction with each other. The seller may negotiate with the winning bidder for an acceptable price, or they may cancel the sale and relist the auction.

In the event that the Reserve Price is met, or there is No Reserve on an auction, both the seller and the buyer are legally obligated to continue with the transaction as normal.

Unable to Bid on Auctions
Why can't I bid on an auction?

There are a number of common reasons people can't bid on auctions. The first may be eliminated if you have an account on FurBuy, if not you may use the New Account Form to register quickly and for free. The second most common reason a bid will not go through is that users have lost, forgotten or mis-typed their password in the bidding form. You may quickly have your password mailed to you by making use of the Lost Password Form. Other common bidding errors have to do with the bid amount: error messages should inform you why a bid amount is incorrect or unacceptable. These are typically due to the bid amount being below the minimum acceptable bid (someone else may have placed a bid since you last loaded the page with the bidding form) or being over ten times the current bid price. The last common reason why a user cannot place a bid is due to being on the seller's blacklist, which basically bans you from all auctions they have posted. The seller's blacklist feature is provided for their security and defense, and if you have been added to a seller's blacklist you will need to resolve the issue with them. If your error in placing bids is not related to any of these common problems, please feel free to Contact Us.

Placing a Bid
How do I place a bid on an auction?

You will need a FurBuy Account in order to bid on items; you can get one for FREE by filling out the New Account Form. Once you know your username and password, you may place a bid from the bottom of the Auction Details page of any auction by filling in the Username and Password fields, fill in the Bid Amount you wish to bid up to, choose whether you are placing a Proxy or Direct Bid (see the Bidding FAQs for the difference between Direct and Proxy Bidding), then simply click on the Place Bid button. (If you are already logged in and your user session is still active, then you need only fill in the Bid Amount field and click the Place Bid button.) To confirm your bid, you will be shown a Bid Result screen containing the new auction information based on applying your bid. Please note that FurBuy makes use of a Proxy Bidding system, and you may be immediately outbid. In that instance, please feel free to bid again.

Important Note About Proxy Bidding: The FurBuy bidding system considers subsequent bids by the same user to be bids against one's self! If you do not wish to raise the bid value on an auction, please only place ONE BID and wait for auction close or for another user to outbid you. In the future we may implement a system to revise a proxy bid price, but for the time being it is very important to note this mechanic in the system when considering and placing bids.

Different Bid Types
What is the difference between Proxy and Direct Bids?

Proxy Bidding is the most commonly used method of bidding on online auctions. It takes your bid amount to be the highest amount you are willing to pay for an auction, while making the minimum possible bid it can when the bid is initially placed. Then, as other users attempt to outbid your current bid level, the proxy system will kick in and immediately outbid the other user IF their bid is lower than your maximum. This helps eliminate "sniping" by allowing you to set a maximum bid level that other users do not know, and therefore can't outbid in the last few seconds of an auction. It also provides a sort of safety barrier so you only need to place one bid for the maximum you are willing to pay on a piece, and not worry about having to manually outbid other users to that price. Each time a proxy bid is made for you, it will be in the lowest acceptable bid ABOVE the last bidder's attempt. Often times other bidders will attempt to work your proxy up to its limit until they barely outbid you, this process is known as 'bumping'. FurBuy offers e-mail notification for both outbid and 'bumping' of your proxy bid.

Direct Bidding is a more simplified method of bidding in online auction systems. When you place a Direct Bid, the system raises the current current bid price of the auction to the exact amount of the bid. Unlike Proxy Bidding, which only bids the minimum amount UP TO your bid, Direct Bidding immediately bids at the price you specify. Direct Bids are very useful in Ladder Auctions so you may take your bid directly up to a ladder level specified in the auction description. Note, however, that Direct Bids and Proxy Bids can be used in the same auction. If you place a Direct Bid, you may still be automatically outbid by another bidder's Proxy Bid if a higher one is in effect. In this case, feel free to keep bidding.

Immediate Outbidding
How did I get immediately outbid on a bid I placed?


This almost always occurs when another user has placed a Proxy Bid on the auction you are trying to bid on. If they're proxy bid price is higher than the bid you attempted to place, then the bid price on the auction will be 'bumped' up above your bid and the auction will remain in the other user's control. You will often need to 'bump' up your bids on an item until you exceed the other user's Proxy Bid price. See the Proxy Bidding FAQ above for details.

Shill Bidding
What is shill bidding?

Shill Bidding is the unethical practice of having a second account or a friend with an account who intentionally places bids on your items in an attempt to drive up the price of an auction. It also refers to placing a bid on a piece you may not intend to purchase in order to raise the price against a competitor to make them pay more. The first form of "shilling" is against FurBuy policy, and may even be illegal in your place of residence by law. The only justification for the second form of bid shilling is that the protagonist will be responsible for completing the transaction with the seller in the event that they do not, in fact, get outbid by their competitor. So bidders beware, either one of these two types of Shill Bidding could get you removed from FurBuy, and possibly in trouble with the law. If you can't pay for an item, or don't want to pay for an item, then do NOT place the bid.

Dutch Auctions
What is a Dutch Auction and how does it work?

Dutch Auctions are a special type of auction which allows a seller to sell multiple items in a competitive bidding fashion similar to normal items. The current Bid Price value is determined by sorting the bids from highest to lowest and tallying the item counts for the bids such that the current Bid Price is the LOWEST bid in the current Top Bids for the quantity available. The Minimum Bid Price is the lowest bid plus the Bid Increment for its price range. It does not go up until all the winning bid slots have been filled.

It should be noted that by placing a bid, you do not automatically slip into the current Top Bids. You should always review the Bidding History and ensure you are actually in the Top Bids list if you wish to win items in the auction. Bids placed earliest for the same value take precedence over later bids placed at the same value, so a good strategy is to over-bid previous bids by at least a small amount.

Example: a seller places a Dutch Auction for 3 items starting at $5 each. Bidder #1 places a bid for 1 item at $5. Bidder #2 places a bid for 1 item at $5.50. Bidder #3 places a bid for 1 item at $5. All items are now accounted for. Bidder #4 now comes in and the minimum bid price is now $5.25, so Bidder #4 places a bid for $5.25 and pushes Bidder #3's bid of $5 out of the Top Bids list. Bidder #3 then comes back and places a new bid for $6.50, pushing Bidder #1's bid of $5 out of the Top Bids list. At this point the Top Bids list is Bidder #3: $6.50, Bidder #2: $5.50, and Bidder #4: $5.25 - if the auction were to close at this point, all three winning bidders would pay $5.25, currently the lowest bid price in the Top Bids list.

Note: Placing a bid for a quantity of more than one does not guarantee that you will receive the entire quantity you have requested. See the FAQ on Bid Quantity for more details.

Bidding History Page
How does the Bidding History work?

The Bidding History page was designed to show you the current bids that have been placed on an auction in an orderly manner. Bids (if any) are listed from newest to oldest in the listing from top to bottom respectively. The bid time is shown for each bid as well as the amount of the bid. Please note that bids may be proxy bids, and the proxy limit will not be shown in the Bidding History, only the current bid amount.

The Bidding History for an auction may be loaded by clicking on the small "Bidding History" link in the Bids section of the auction display page. If there are no bids yet on an auction, the link will not be present.

Auction Quantity
What is the Quantity?

The Quantity is how many items are being sold. Most auctions have a Quantity of only one; if an auction has a quantity of more than one, it becomes a Dutch Auction. The Quantity determines how many winning bids will be accepted.

Example: if an auction has a Quantity of 5, and more than 5 people bid on the auction, only the top five bids are considered "winning" and are legally bound to pay for the auction.

If the Quantity has already been met, bidders may still continue to place bids to compete for the winning slots. See the FAQ on Dutch Auctions to read more about how competing bids work with a Quantity higher than one.

If you are posting an auction with unlimited quantity, we suggest you set the Quantity to "99" to avoid confusion and to make sure all winning bids receive the notification email at the end of the auction.

Private Auctions
What is a Private Auction?

A Private Auction is a special type of auction that is not listed on the regular listing pages. Private Auctions are for holding special auctions that are not open to the general public, such as "Members Only" or "Friends Only".

Auctions may also be made Private by admins if there is a problem with the auction or if it violates the Terms of Use. This keeps the auction from being listed publically while allowing issues to be resolved properly. Users will always be notified if their auction has been made Private.

Direct Buy
What is Direct Buy?

Direct Buy allows buyers to immediately buyout an auction at a set price if there are no other bidders. Once a buyer uses the Direct Buy option, the auction immediately closes and the buyer automatically wins for the amount of the Direct Buy price. If regular bids are placed on the auction before Direct Buy is used, the Direct Buy option disappears.

To use Direct Buy on an auction, simply select the checkbox for Direct Buy at the bottom of the auction listing and click the "Place Bid" button. You do not need to place a bid on the auction to use the Direct Buy feature.

Bid Time Extension
What is Bid Time Extension?

Bid Time Extension is a useful tool to keep people from being able to "snipe" an auction. It automatically extends the close time of an auction if a bid is placed within a certain time of the scheduled auction close time. For example, if the Bid Time Extension is set to 15 minutes and a person places a bid 5 minutes before the auction is scheduled to close, the auction close time will be reset to 15 minutes after the last bid placed. This allows bidders to fairly compete at the end of an auction without having to worry about last-minute "sniping".

Bid Quantity
Why is there another Quantity field under the Place Bid area?

On Dutch Auctions, you can place a bid for more than one item. The bid amount you set is per item.

Example: If you place a bid of $5 for a quantity of 2, you are bidding on 2 items for $5 each; a total of $10.

Placing a bid for a quantity of more than one does not guarantee that you will receive the entire quantity you have requested. If you have the lowest winning bid slot and there are not enough items left, your bids will be valid for only the remaining number of items.

Example: An auction has five items. Bidder #1 bids $15 for 2 items, Bidder #2 bids $12 for 1 item, and Bidder #3 bids $10 for 4 items. However, since Bidders #1 and #2 have already won 3 of the 5 items, Bidder #3 will only win the remaining 2 items.

Seller FAQs
Leaving Feedback
How do I leave feedback on a user?

The fastest and easiest way to leave feedback for other users is to simply login to your My Account pages and select the Feedback tab. The second section down on the Feedback page lists all of the current auctions for which you have not yet left feedback. By clicking on an auction name, the Leave Feedback form will automatically be filled with the auction number, your username/password/session information, and the user to leave feedback for. Select a rating (the default is Positive) and enter a small description of your feedback for the user. Click the Submit Feedback button and you should receive any error or confirmation messages based on the validity of your submission.

The only other way to submit feedback is to select the Feedback Form link in the Sitemap page and manually enter all of the data by hand. Please note that you may ONLY leave feedback for someone you have dealt directly with in an auction that has been successfully closed with a high bidder or bidders.

When to Leave Feedback
When should I leave feedback on another user?

Feedback should be left by the seller once they have received payment for the auction and shipped off the item(s) in good faith to the high bidder(s). Optionally, sellers may wish to wait until they believe the high bidder(s) have received the items or until they have actually heard back from the high bidder(s) concerning receipt of the item(s).

Winning bidders of auctions should leave feedback when the item(s) have arrived acceptably according to the auction description and any other provisions have been arranged with the seller. Of course, high bidders are not obligated to leave feedback until the seller has left feedback as a measure of good will.

Both sellers and high bidders must leave feedback on the other party within 90 days of the closing of the auction or they will not be allowed to leave feedback for that auction. This is because closed auctions are archived after 90 days and are no longer available in the public system.

Leaving Negative Feedback
When should I leave negative feedback on a user?

Negative feedback is taken very seriously on FurBuy, and we would like to warn users not to use this option except in extreme circumstances. Negative feedback should only be left in the event that the binding transaction either was not completed or there was intentional misleading of the quality, price or condition of an item.

If you are a seller, negative feedback should be left on a user who fails to contact you or make payment within a reasonable timeframe. You should make a reasonable attempt to contact the buyer before leaving negative feedback, and if negative feedabck is left, say what timeframe was given in the auction description and please make sure the bidders have had ample time to meet it (at least 14 days is what we recommend).

If you are a buyer, you should leave negative feedback if you send payment and never receive the item(s) you have paid for, or if the item(s) are not in a reasonable semblance of condition, quality or description of the auction image/description. Please attempt to resolve any concerns with the seller first before resorting to negative feedback.

If your situation does not meet any of the criteria above, we urge you to leave Indifferent feedback instead. All negative feedback is subject to administrative review, and upon further investigation may be reduced to Indifferent status. If negative feedback is indeed justified, the user it is left for may be reviewed and action may be taken by the admins, up to and including suspension or removal from the system. Users with a history of negative feedback will be more likely to lose any and all account privileges on the FurBuy system. If you are not sure whether or not to leave a negative feedback, PLEASE contact a FurBuy admin through e-mail or the message boards explaining your situation and we will get back to you as quickly as possible.

False Negative Feedback
What if someone leaves false/unjustified negative feedback on me?

If negative feedback has been left for you and you feel it is unjustified, you may appeal the feedback to an administrator for additional review. Please note that while we may, after review, move the feedback status to Indifferent and remove the docking of a point from your Rating, we will never move a Negative feedback to a Positive. Make sure any appeals to Negative feedback are sent in e-mail only; do not post them to the Message Boards.

Reserve Price
What is a Reserve Price?

The Reserve Price allows the seller to set a minimum price at which they are willing to sell the item being auctioned. Many sellers start auctions at a low price to encourage bidding, but set a Reserve Price to keep the auction from selling for too little.

In the event that an auction ends without meeting the Reserve Price, the seller and bidder are not obligated to complete the transaction with each other. The seller may negotiate with the winning bidder for an acceptable price, or they may cancel the sale and relist the auction.

In the event that the Reserve Price is met, or there is No Reserve on an auction, both the seller and the buyer are legally obligated to continue with the transaction as normal.

Different Bid Types
What is the difference between Proxy and Direct Bids?

Proxy Bidding is the most commonly used method of bidding on online auctions. It takes your bid amount to be the highest amount you are willing to pay for an auction, while making the minimum possible bid it can when the bid is initially placed. Then, as other users attempt to outbid your current bid level, the proxy system will kick in and immediately outbid the other user IF their bid is lower than your maximum. This helps eliminate "sniping" by allowing you to set a maximum bid level that other users do not know, and therefore can't outbid in the last few seconds of an auction. It also provides a sort of safety barrier so you only need to place one bid for the maximum you are willing to pay on a piece, and not worry about having to manually outbid other users to that price. Each time a proxy bid is made for you, it will be in the lowest acceptable bid ABOVE the last bidder's attempt. Often times other bidders will attempt to work your proxy up to its limit until they barely outbid you, this process is known as 'bumping'. FurBuy offers e-mail notification for both outbid and 'bumping' of your proxy bid.

Direct Bidding is a more simplified method of bidding in online auction systems. When you place a Direct Bid, the system raises the current current bid price of the auction to the exact amount of the bid. Unlike Proxy Bidding, which only bids the minimum amount UP TO your bid, Direct Bidding immediately bids at the price you specify. Direct Bids are very useful in Ladder Auctions so you may take your bid directly up to a ladder level specified in the auction description. Note, however, that Direct Bids and Proxy Bids can be used in the same auction. If you place a Direct Bid, you may still be automatically outbid by another bidder's Proxy Bid if a higher one is in effect. In this case, feel free to keep bidding.

Shill Bidding
What is shill bidding?

Shill Bidding is the unethical practice of having a second account or a friend with an account who intentionally places bids on your items in an attempt to drive up the price of an auction. It also refers to placing a bid on a piece you may not intend to purchase in order to raise the price against a competitor to make them pay more. The first form of "shilling" is against FurBuy policy, and may even be illegal in your place of residence by law. The only justification for the second form of bid shilling is that the protagonist will be responsible for completing the transaction with the seller in the event that they do not, in fact, get outbid by their competitor. So bidders beware, either one of these two types of Shill Bidding could get you removed from FurBuy, and possibly in trouble with the law. If you can't pay for an item, or don't want to pay for an item, then do NOT place the bid.

Dutch Auctions
What is a Dutch Auction and how does it work?

Dutch Auctions are a special type of auction which allows a seller to sell multiple items in a competitive bidding fashion similar to normal items. The current Bid Price value is determined by sorting the bids from highest to lowest and tallying the item counts for the bids such that the current Bid Price is the LOWEST bid in the current Top Bids for the quantity available. The Minimum Bid Price is the lowest bid plus the Bid Increment for its price range. It does not go up until all the winning bid slots have been filled.

It should be noted that by placing a bid, you do not automatically slip into the current Top Bids. You should always review the Bidding History and ensure you are actually in the Top Bids list if you wish to win items in the auction. Bids placed earliest for the same value take precedence over later bids placed at the same value, so a good strategy is to over-bid previous bids by at least a small amount.

Example: a seller places a Dutch Auction for 3 items starting at $5 each. Bidder #1 places a bid for 1 item at $5. Bidder #2 places a bid for 1 item at $5.50. Bidder #3 places a bid for 1 item at $5. All items are now accounted for. Bidder #4 now comes in and the minimum bid price is now $5.25, so Bidder #4 places a bid for $5.25 and pushes Bidder #3's bid of $5 out of the Top Bids list. Bidder #3 then comes back and places a new bid for $6.50, pushing Bidder #1's bid of $5 out of the Top Bids list. At this point the Top Bids list is Bidder #3: $6.50, Bidder #2: $5.50, and Bidder #4: $5.25 - if the auction were to close at this point, all three winning bidders would pay $5.25, currently the lowest bid price in the Top Bids list.

Note: Placing a bid for a quantity of more than one does not guarantee that you will receive the entire quantity you have requested. See the FAQ on Bid Quantity for more details.

Bidding History Page
How does the Bidding History work?

The Bidding History page was designed to show you the current bids that have been placed on an auction in an orderly manner. Bids (if any) are listed from newest to oldest in the listing from top to bottom respectively. The bid time is shown for each bid as well as the amount of the bid. Please note that bids may be proxy bids, and the proxy limit will not be shown in the Bidding History, only the current bid amount.

The Bidding History for an auction may be loaded by clicking on the small "Bidding History" link in the Bids section of the auction display page. If there are no bids yet on an auction, the link will not be present.

Multiple Pages on New Auction Form
Why does the New Auction Form have so many pages?


   Many sellers are curious and even frustrated at the fact that FurBuy uses multiple pages with forms in order to setup a new auction. The reason for this is quite simple and allows FurBuy to be a much more flexible and powerful site. The first page of the New Auction process is for setting the most basic fields for your new auction, and contains no dynamically generated options. The second page is custom-created based on the information you've provided in the first page, and also based on information in the FurBuy database (such as categories). This allows us to easily turn on and off features and options based on the basic auction information you provide, making FurBuy a flexible and customizable system. You will only see on the second page those features which are available to the type of auction you've chosen in the first page.

New Auction Not in Listings
Why is my new auction not showing in the listings?

If you have posted a new auction and it is not in the listings pages, or if an auction has closed but is still listed, it is probably due to the list pages not having been updated yet. On FurBuy, the listings pages are updated every 6 minutes in order to speed up processing time and keep the system running fast and smooth for every user. There is no specific need to hit your Refresh or Reload button if you are using a 3.0 or higher version of Netscape or Internet Explorer as they will automatically reload the page after 6 minutes, thereby obtaining a fresh copy of the latest listing page.

One other possibility may be your browser or service provider caching the listings pages. We have done as much as we can to prevent the caching of any dynamic pages on FurBuy (this includes listings pages) by using Pragma: No-Cache directives in our documents, but some browsers/providers may not pay attention to these directives. For more information on Caching, please see your browser's manual or help documentation.

Updating Auctions
How do I update an auction I have already posted?


   In order to update your auctions, you need only login to your My Account pages and select the Selling tab. Find the auction you wish to update in the listing, and click the Update button on the far right side of it's line. You will be presented with the Auction Control page which will provide various options to change your auction depending on whether or not it has received any bids yet. For further information, see the My Account Selling Page FAQs and the Auction Control FAQs.

Starting a New Auction
How do I set up a new auction?

You may start setting up a new auction using the New Auction Form, which can be reached by the "Sell" option on the menu at the top of every page, or by going to your My Account page and using the "New Auction Form" link at the bottom of the "Selling" tab. Please note that there are multiple pages in the New Auction Form; this is to make sure the various fields in the form are relevant to your particular auction, since there are so many possibilities in setting up an auction.

NOTE: Before you start an auction, you may want to upload images to help your auction sell. You can do this via the Image Management Tool, located in the My Account page under the Images tab. You can read more about how to upload images here in our Image Management How-To.

Hot Item Images Replaced
Why was my Hot Item image replaced with Adult Item?

Because the Hot Item images are located on the front page, they may not contain any identifiable genitalia or blatant sexual acts. If a Hot Item image is found that is in violation of this content policy, the auction thumbnail will be replaced.

When setting thumbnails for an auction, keep in mind the content of the image. If your image has adult content, you may want to upload an additional thumbnail image specifically for the Hot Item and/or Art Show listings. We strongly suggest using a cropped piece of the work as your thumbnail, as this effectively censors out any naughty bits AND shows a higher level of detail at a glance.

Hot Items
What is the Hot Items Listing?

The Hot Items are auctions that have non-mature thumbnails enabled. These auctions are rotated four (4) at a time on the front page, so each auction has an equal chance of being highlighted on the site. This gives sellers the ability to have their auction featured on the main page for free.

Mature thumbnails are not allowed for Hot Items. If you see a Hot Item thumbnail with mature "naughty bits" showing, please let us know.

Art Show
What is the Art Show Listing?

The Art Show is a gallery of items with special thumbnails listed. It allows buyers to browse the live auctions quickly and easily just by looking through the thumbnails to preview art before looking at the actual auction for details. The Art Show may contain thumbnails with both General Audience and mature content, unlike the Hot Items Listing.

Auction Quantity
What is the Quantity?

The Quantity is how many items are being sold. Most auctions have a Quantity of only one; if an auction has a quantity of more than one, it becomes a Dutch Auction. The Quantity determines how many winning bids will be accepted.

Example: if an auction has a Quantity of 5, and more than 5 people bid on the auction, only the top five bids are considered "winning" and are legally bound to pay for the auction.

If the Quantity has already been met, bidders may still continue to place bids to compete for the winning slots. See the FAQ on Dutch Auctions to read more about how competing bids work with a Quantity higher than one.

If you are posting an auction with unlimited quantity, we suggest you set the Quantity to "99" to avoid confusion and to make sure all winning bids receive the notification email at the end of the auction.

Private Auctions
What is a Private Auction?

A Private Auction is a special type of auction that is not listed on the regular listing pages. Private Auctions are for holding special auctions that are not open to the general public, such as "Members Only" or "Friends Only".

Auctions may also be made Private by admins if there is a problem with the auction or if it violates the Terms of Use. This keeps the auction from being listed publically while allowing issues to be resolved properly. Users will always be notified if their auction has been made Private.

Standard vs. Priority Art Show
What is the difference between Priority and Standard Art Show?

The Standard Art Show thumbnails show in the Art Show Listings in a four-row, four-column image layout per page. The maximum size for Standard Art Show thumbnails is 80 x 80 pixels.

Priority Art Show thumbnails are shown first in the Art Show Listings, and take up more column/row space than Standard thumbnails. The maximum number of Priority Art Show thumbnails on a page is 4: two rows and two columns. Priority Art Show thumbnails must be between 81 x 81 and 160 x 160 pixels.

Direct Buy
What is Direct Buy?

Direct Buy allows buyers to immediately buyout an auction at a set price if there are no other bidders. Once a buyer uses the Direct Buy option, the auction immediately closes and the buyer automatically wins for the amount of the Direct Buy price. If regular bids are placed on the auction before Direct Buy is used, the Direct Buy option disappears.

To use Direct Buy on an auction, simply select the checkbox for Direct Buy at the bottom of the auction listing and click the "Place Bid" button. You do not need to place a bid on the auction to use the Direct Buy feature.

Bid Time Extension
What is Bid Time Extension?

Bid Time Extension is a useful tool to keep people from being able to "snipe" an auction. It automatically extends the close time of an auction if a bid is placed within a certain time of the scheduled auction close time. For example, if the Bid Time Extension is set to 15 minutes and a person places a bid 5 minutes before the auction is scheduled to close, the auction close time will be reset to 15 minutes after the last bid placed. This allows bidders to fairly compete at the end of an auction without having to worry about last-minute "sniping".

Image Space Limited
How can I make the most of my Image space?

FurBuy offers free image hosting space, but to be able to offer this, we can only allow a certain amount of space per user. There are many ways, however, to make the most of your space:

  • Resize your images - The best way to make space is to reduce the size of your images. Cutting down the size of a piece makes a big difference on the amount of space it takes up. Resizing a piece to 75% of its original size is a good way to keep the picture large enough to see detail, and can cut the filesize in half.
  • Use the right filetype - JPEGs and GIFs are both acceptable on FurBuy, but they save in very different ways. A picture that is 150kb as a JPEG may be 300kb as a GIF.
  • Use a smaller DPI - "DPI" means "dots per inch". A high DPI means higher resolution, which gives the picture more clarity. However, it also means a much larger filesize. We recommend using no more than 72 DPI. That will give the image enough clarity to be clearly seen on a computer monitor. (Not all image editing programs give you the ability to change the DPI, so if you can't change it, don't worry about it, and use some of the other methods to reduce your images.)
  • Compress/optimize your images - Many image editing programs offer compression or web optimization to make files smaller without decreasing the image size. If an image is too compressed, though, it can visibly decay the quality of the image and cause "artifacts" (especially in JPEGs).

An important note on auction images: you do want to have a large enough image that people will be able to see what they are bidding on, but you may not want to use an image so large and clear that people can take the picture and make their own prints of it (especially if you are selling prints). Also, not showing full detail can make bidders more interested in seeing the actual piece and may attract bids. (It's the same principle as lingerie: sometimes not showing everything makes it more appealing.) Using the right size images is not only good for maximizing space, but also for maximizing bids and reducing theft.

Auction Description
What should I put in the description of my auction?

The description field is a great place to put all of the important information that you need to grab a bidder's attention. Some important things to include in the description are:

  • Description of the image - Add a bit more flavor to the piece by telling the story behind it or using colorful description to enhance it.
  • Technical details - Put information about the size of the image, media/paper type, etc.
  • Shipping costs - People are less likely to bid if there are "hidden" or unstated shipping fees.
  • Rules - (mostly for commission auctions) State what you will and will not do or accept, timeframes for working or accepting payment.
  • Payment type - Yes, there is a field specifically for payment types, but the description field is an excellent place to add anything not covered by it.
  • Links - Use your auction to link back to your other galleries or websites (it's okay to promote yourself!), or to use HTML to insert more images. If you have a MyPage with important auction information in it, you can link to it and let bidders know that you have the information listed there instead.

Website Navigation FAQs
FurBuy Homepage
What is all this information on the homepage?

The homepage is designed to work as a centralized source of important system information. It is comprised of several smaller sections that are of particular interest to anyone visiting the site. The Listings section is updated once per day to show all available listings categories and all special listings available. The Hot Items section is updated every 6 minutes and rotates through all Hot Items that are currently live. The right-hand section displays the Most Popular items, which are sorted by the number of views in the last 24 hours; the Newest Auctions, showing which auctions have been updated last; and the Closing Auctions, which are the auctions with the least time left. These three categories can be expanded to show up to ten of each listing.

Below the Hot Item listings, the Special Information section contains useful links to other parts of the site or other sites entirely and is updated by hand. The News section at the bottom of the page is comprised of the three most recent News entries entered by the admin, and is only updated when a new News entry is added by the admin. In addition to these notable sections, the header and footer are also loaded on the homepage as well as every other page on the site so that every page has ready access to the menus you need to navigate the site quickly and easily.

Updated Listings Pages
Are the Listings pages live?

The Listings pages are routinely updated, and are live to the extent that no listings page is more than 6 minutes old. All listings pages will automatically update themselves if your browser supports auto-refresh. Otherwise, you can get the latest auction listings by hitting Reload on your browser. Listings pages are written with a special No-Cache program that tells your browser to load this page freshly each time it is requested, but we have noticed issues with older browsers and some internet providers caching this page and ignoring our No-Cache directive. The last update time of any listings page can be found at the bottom of each page, just above the footer navbar.

Time Frames for Listings Update
How often are the Listings pages updated?

All listings pages are updated every 6 minutes. However, not all types of listings are updated at the same time, they are intentionally staggered to improve system performance and keep things running smoothly.

Search by Seller
Can I find auctions by a seller?

Yes. On the main Search Page there is a section titled "Search by Seller". In order to find any current auctions in the system listed by that user, simply enter their name in the text field and click the Search button. Usernames need not match the letter case of the actual user's account (meaning the search is case-insensitive), but the letters and numbers must otherwise match-up with the user's username on the FurBuy system. The resulting search listing will show all current auctions posted by the seller, with the option of including Closed Auctions (until archived), Private Auctions, Delayed Start Auctions and any other normal/live auctions in the system.

Removing Items from Tracking List
How do I remove items from my tracking list?


   In order to remove item(s) from your Tracking List, login to your My Account - Tracking page and click the checkbox to the right of each item you wish to remove, then click on the "Remove Selected Items" button at the bottom of the listing. Please note that FurBuy uses graphic buttons on the My Account pages, not the default browser style buttons. After you click the "Remove Selected Items" button, the page will refresh without the items you had checked.

Removing Items from Buying List
How do I remove items from my buying list?

At the present, we have not developed a system for removing items from your Buying List. They will, however, be removed from your list when an auction expires from the system and is no longer available for public viewing. We will eventually be dealing with this system in greater detail, but for now all auctions you bid on will appear in this list until they expire.

Notification Preferences
How do I enable/disable email notifications?


   In order to change your Notification Preferences you will need to login to your My Account page then click on the Prefs tab. Notification Preferences are presented as a list of togglable checkboxes at the top of the My Account - Preferences page, which you may enable and disable by clicking on the box to the left of the text for each feature. A checked box enables the feature, and an unchecked (empty) box disables the feature. After setting the feature boxes to your preference, click on the "Save Notification Prefs" button and the page will reload itself showing your new preferences for this section of the page.

Default Page Setting
What is the Default Page setting for?


   This section of the My Account - Preferences page allows you to choose which of your My Account pages you wish to be loaded by default when you login using the My Account Login page. In order to change the default page setting, simply select which page you would like to load upon login, then click on the "Set Default Page" button and the page will reload showing your new preferences for this section of the page.

Sitemap Page
What is the Sitemap page used for?


   The Sitemap page of FurBuy is a central collection of links to all pages and page-like scripts on the site, organized in a way to make them easy to find. Some of the links on this page may only be found here and nowhere else in the site. Please note that a great deal of links are missing at present as the system is still under development.

Site Development/Status Page
What is the Site Development/Status page for?


   This page is to help explain the goals and progress of FurBuy's development to the users so they know where we stand on various components of the system. Note that the estimated completion percentile includes a great deal of administration tools in it's calculation, and therefore makes the system appear less complete than it actually is for the purposes of typical buyers and sellers on the system. All administrative tasks can be completed without the tools, but the tools will aid in accomplishing common tasks more quickly and easily, as well as present a standard for how data is manipulated in order to be certain it is being handled correctly.

Bidding History Page
How does the Bidding History work?

The Bidding History page was designed to show you the current bids that have been placed on an auction in an orderly manner. Bids (if any) are listed from newest to oldest in the listing from top to bottom respectively. The bid time is shown for each bid as well as the amount of the bid. Please note that bids may be proxy bids, and the proxy limit will not be shown in the Bidding History, only the current bid amount.

The Bidding History for an auction may be loaded by clicking on the small "Bidding History" link in the Bids section of the auction display page. If there are no bids yet on an auction, the link will not be present.

Hot Items
What is the Hot Items Listing?

The Hot Items are auctions that have non-mature thumbnails enabled. These auctions are rotated four (4) at a time on the front page, so each auction has an equal chance of being highlighted on the site. This gives sellers the ability to have their auction featured on the main page for free.

Mature thumbnails are not allowed for Hot Items. If you see a Hot Item thumbnail with mature "naughty bits" showing, please let us know.

Art Show
What is the Art Show Listing?

The Art Show is a gallery of items with special thumbnails listed. It allows buyers to browse the live auctions quickly and easily just by looking through the thumbnails to preview art before looking at the actual auction for details. The Art Show may contain thumbnails with both General Audience and mature content, unlike the Hot Items Listing.

MyPage
What is the MyPage for and how do I use it?

The MyPage is basically like a mini-webpage. You can use basic HTML to create your own personal space to tell buyers and sellers about yourself and link to other places like your own galleries and outside websites. If you are a seller, you can use your MyPage to list things like shipping and payment info, commission policies, working timeframes, and other important info so you can just link to your MyPage in your auction instead of retyping everything each time.

To set up your own MyPage, simply go to your My Account page under the "Prefs" tab. In the "MyPage Settings" field, type what you want included in your MyPage, and then activate it by selecting the button above that says "Activate the following text as the content in MyPage". When you are done, click the "Update MyPage Settings" button just below the field, and your MyPage will appear in the listings.

You can use basic HTML in your MyPage to give it a unique look. Go here to see a sample MyPage with HTML added. There are many tutorials online for using HTML, but if you are not comfortable with it, you can use plain text instead. If you do use HTML, make sure to close all your tags! If you do not, your MyPage may not show up correctly, if at all.

You can easily view another user's MyPage (if they have one) by going to their Contact Info page and clicking on the MyPage link there or by viewing an auction that the user is the seller or high bidder in and clicking on the MyPage icon following their name. If a user does not have a MyPage setup, then neither of those links will appear. You can also browse our MyPage Listings to see who has a MyPage set up.

Message Board FAQs
Posting a Message
How do I post a message on the Message Boards?


   To post a message on the FurBuy message boards, you will need a valid user account on the system. You can get an account for free by filling out the New Account Form. If you have an account, go to the Message Boards page by clicking on the Boards link at the bottom of any page. Click on the board by topic you wish to post a message in, then click on the "Post New Message" link on the bottom of that page. The "Post New Message" link may also appear on other pages. You will then see the New Message form, simply fill in your username and password, select the board it should be posted to (it should default to the board you were in), optioanlly include a subject, then type in your message in the text field provided. HTML tags are okay, but please try not to use tables and other complex tags that might disturb the overall appearance of the message's display. Any Carriage Returns (the Enter key) will automatically be converted into <BR> tags. Click the submit button, and you will be shown a screen with your new message if the post is successful.

Replying to Messages
How do I reply to a message on the Message Boards?


   The FurBuy message boards allow you to reply to a message so that "threads" of messages may be easily tracked, and related messages can be easily located and viewed. If you see a message you would like to reply to, simply go into the View Message screen for that message and click on the Reply To This Message link in the bottom menu of the window. You will be presented with a Message Reply Form that has the Subject line, Board Name already filled-in with default values. Simply fill in any other necessary fields and submit the message. If submitted successfully, the message you just posted will be shown in the View Message page, and you may click on the View Reply Thread link in order to view the order and file of any related messages.

Technical FAQs
Secure Server Connections
Does FurBuy offer Secure Server connections?


At this time FurBuy does not have a secure server for handling encrypted data transmission. We have an SSL-capable webserver and would like to offer this feature, however the costs of obtaining SSL certificates from VeriSign in order to become a trusted SSL site are quite costly. They typically cost between $250 and $500 to register, but we will not be able to obtain funds to purchase such a certificate while the system is not commercial. If you would like to donate money for or directly purchase an SSL cert for FurBuy, please feel free to Contact Us for further information.

Choosing a Browser
Which browser works best for FurBuy?


FurBuy is designed to work best in version 5.0 or higher of Microsoft's Internet Explorer as it supports a very clean display and level of control. However, the site is also tested under Netscape 4.0 and higher browsers extensively, as well as some other freeware browsers such as Lynx and Opera. For IE and Netscape users, you must be using a 4.0 or higher release browser in order to get the full functionality of the site, though it will continue to work acceptably in lower releases. Due to formatting issues and the sheer amount of data contained in many pages of the site, we cannot recommend the use of Lynx or Opera or any other browser, though we do try to keep them in mind during page design and development.

Using Javascript
Does my browser need Javascript to use FurBuy?


JavaScript is not necessary to use FurBuy, but it will improve your performance and ease of use with the system if you make use of it. All portions of the system are tested with JavaScript enabled, and verified for security and potential risks of locking-up or damaging your browser. Most of our JavaScript is small, fast and clean, used primarily for aesthetic purposes. Some forms use client-side JavaScript in order to validate the form fields for errors, expediting the process of making sure you have provided acceptable data. In all instances, FurBuy will work properly without having a JavaScript-capable browser or with having JavaScript disabled.

Text-Only Browsers
Does FurBuy work in text-only browsers?


While we cannot recommend the use of text-only browsers with FurBuy, we have attempted to keep them in mind when designing our pages and layout. Due to the amounts of data presented by the system, using text-only browsers can make it difficult to follow the data in a convenient manner. However, we realize that at some times, these are the only browsers some users have available to them, and therefore we have tried to make use of the site as easy and compatible as possible in text browsers. There are also current plans for incorporating WAP (wireless) technologies into the FurBuy system - keep an eye on the news and message boards for more details.

WebTV Difficulties
Why doesn't FurBuy work well with WebTV?


We are aware that some users of WebTV have been having minor issues with FurBuy's functionality, especially when attempting to register a new account or post a new auction. Unfortunately we cannot provide specific support for WebTV users as the web browser it makes use of is a custom-made, proprietary browser which lacks support for both JavaScript and Cascading Style Sheets, two very common and important pieces of modern web browser functionality. We will attempt to make modifications where we are made aware of them, but the only recommendation we can offer to WebTV users is to use a different internet service which allows use of your own web browser. We apologize for this difficulty and make note that it is WebTV's fault for not using a standard piece of web browser software.

Troubleshooting
Page Not Working
How come (insert page here) isn't working?


FurBuy is still under construction in some areas, and not all features that you can SEE and interact with are available at present. We apologize for having the placeholders available without support behind them, but they help us remember to get them finished. If there is anything you feel is actually a bug, or if you see a feature you'd like done sooner, please feel free to send us mail or leave a message on one of the Message Boards. Thanks for your understanding as we hurry to get the system completed!

Contact Us
How do I contact someone at FurBuy?

The best way to contact us is via e-mail, and it is how you will most likely receive the fastest response. Although the head admin may be reached by phone, that information is only given out at their personal discretion. We usually respond to e-mail in the range of 5 minutes to 5 hours, typically in the 1 to 2 hour range. If you do not receive a response from an admin within 24 hours, your mail may not have been received, or you may not have requested an explicit response. For further details on contacting FurBuy for any reasons, please see the Contact Us page.

WebTV Difficulties
Why doesn't FurBuy work well with WebTV?


We are aware that some users of WebTV have been having minor issues with FurBuy's functionality, especially when attempting to register a new account or post a new auction. Unfortunately we cannot provide specific support for WebTV users as the web browser it makes use of is a custom-made, proprietary browser which lacks support for both JavaScript and Cascading Style Sheets, two very common and important pieces of modern web browser functionality. We will attempt to make modifications where we are made aware of them, but the only recommendation we can offer to WebTV users is to use a different internet service which allows use of your own web browser. We apologize for this difficulty and make note that it is WebTV's fault for not using a standard piece of web browser software.

Case-Sensitive Usernames and Passwords
Are usernames/passwords case-sensitive?

For the purposes of logging in, FurBuy usernames are not case-sensitive. Usernames must be unique regardless of letter case, therefore the following three names cannot be in use on FurBuy at the same time: Snowwolf, SnowWolf, snowwolf. When the system refers to a user, though, it will always use the exact case of its stored value. When referring to other users on the system, the case again does not matter.

Passwords on FurBuy are always case-sensitive. If you have forgotten exactly how your password is stored in the system, please use the Lost Password Form to have your password instantly e-mailed to your registered e-mail address(es).

Usernames for FurAffinity are case-sensitive. If your FurAffinity name does not save properly, please double-check the spelling and capitalization, as well as any additional underscores or other special characters.

If you are still having trouble with your username or password, please feel free to Contact Us.

Lost Password
What do I do if I forgot my password?


   Your password may be quickly recovered by making use of the Lost Password Form. Simply give it your e-mail address or username in the appropriate field, click the button, and your password will be mailed out immediately to your e-mail account(s).

False Negative Feedback
What if someone leaves false/unjustified negative feedback on me?

If negative feedback has been left for you and you feel it is unjustified, you may appeal the feedback to an administrator for additional review. Please note that while we may, after review, move the feedback status to Indifferent and remove the docking of a point from your Rating, we will never move a Negative feedback to a Positive. Make sure any appeals to Negative feedback are sent in e-mail only; do not post them to the Message Boards.

Unable to Bid on Auctions
Why can't I bid on an auction?

There are a number of common reasons people can't bid on auctions. The first may be eliminated if you have an account on FurBuy, if not you may use the New Account Form to register quickly and for free. The second most common reason a bid will not go through is that users have lost, forgotten or mis-typed their password in the bidding form. You may quickly have your password mailed to you by making use of the Lost Password Form. Other common bidding errors have to do with the bid amount: error messages should inform you why a bid amount is incorrect or unacceptable. These are typically due to the bid amount being below the minimum acceptable bid (someone else may have placed a bid since you last loaded the page with the bidding form) or being over ten times the current bid price. The last common reason why a user cannot place a bid is due to being on the seller's blacklist, which basically bans you from all auctions they have posted. The seller's blacklist feature is provided for their security and defense, and if you have been added to a seller's blacklist you will need to resolve the issue with them. If your error in placing bids is not related to any of these common problems, please feel free to Contact Us.

Immediate Outbidding
How did I get immediately outbid on a bid I placed?


This almost always occurs when another user has placed a Proxy Bid on the auction you are trying to bid on. If they're proxy bid price is higher than the bid you attempted to place, then the bid price on the auction will be 'bumped' up above your bid and the auction will remain in the other user's control. You will often need to 'bump' up your bids on an item until you exceed the other user's Proxy Bid price. See the Proxy Bidding FAQ above for details.

New Auction Not in Listings
Why is my new auction not showing in the listings?

If you have posted a new auction and it is not in the listings pages, or if an auction has closed but is still listed, it is probably due to the list pages not having been updated yet. On FurBuy, the listings pages are updated every 6 minutes in order to speed up processing time and keep the system running fast and smooth for every user. There is no specific need to hit your Refresh or Reload button if you are using a 3.0 or higher version of Netscape or Internet Explorer as they will automatically reload the page after 6 minutes, thereby obtaining a fresh copy of the latest listing page.

One other possibility may be your browser or service provider caching the listings pages. We have done as much as we can to prevent the caching of any dynamic pages on FurBuy (this includes listings pages) by using Pragma: No-Cache directives in our documents, but some browsers/providers may not pay attention to these directives. For more information on Caching, please see your browser's manual or help documentation.

Hot Item Images Replaced
Why was my Hot Item image replaced with Adult Item?

Because the Hot Item images are located on the front page, they may not contain any identifiable genitalia or blatant sexual acts. If a Hot Item image is found that is in violation of this content policy, the auction thumbnail will be replaced.

When setting thumbnails for an auction, keep in mind the content of the image. If your image has adult content, you may want to upload an additional thumbnail image specifically for the Hot Item and/or Art Show listings. We strongly suggest using a cropped piece of the work as your thumbnail, as this effectively censors out any naughty bits AND shows a higher level of detail at a glance.

Image Space Limited
How can I make the most of my Image space?

FurBuy offers free image hosting space, but to be able to offer this, we can only allow a certain amount of space per user. There are many ways, however, to make the most of your space:

  • Resize your images - The best way to make space is to reduce the size of your images. Cutting down the size of a piece makes a big difference on the amount of space it takes up. Resizing a piece to 75% of its original size is a good way to keep the picture large enough to see detail, and can cut the filesize in half.
  • Use the right filetype - JPEGs and GIFs are both acceptable on FurBuy, but they save in very different ways. A picture that is 150kb as a JPEG may be 300kb as a GIF.
  • Use a smaller DPI - "DPI" means "dots per inch". A high DPI means higher resolution, which gives the picture more clarity. However, it also means a much larger filesize. We recommend using no more than 72 DPI. That will give the image enough clarity to be clearly seen on a computer monitor. (Not all image editing programs give you the ability to change the DPI, so if you can't change it, don't worry about it, and use some of the other methods to reduce your images.)
  • Compress/optimize your images - Many image editing programs offer compression or web optimization to make files smaller without decreasing the image size. If an image is too compressed, though, it can visibly decay the quality of the image and cause "artifacts" (especially in JPEGs).

An important note on auction images: you do want to have a large enough image that people will be able to see what they are bidding on, but you may not want to use an image so large and clear that people can take the picture and make their own prints of it (especially if you are selling prints). Also, not showing full detail can make bidders more interested in seeing the actual piece and may attract bids. (It's the same principle as lingerie: sometimes not showing everything makes it more appealing.) Using the right size images is not only good for maximizing space, but also for maximizing bids and reducing theft.

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